Food-product care
Nector Harvest is a food store, so support for a return, replacement, or refund begins with a quick review of the specific order concern. Please contact customer care before sending any product back.
When to contact us
Contact us if an item is damaged, incorrect, missing, materially different from the order confirmation, or has a product-quality concern. Keep the product, the outer packaging, and clear photographs available while the case is reviewed.
Opened food products
For food-safety reasons, opened, used, altered, or improperly stored products are generally not suitable for a change-of-mind return. This does not affect support for an eligible damaged, incorrect, or quality-related concern.
Review, replacement, and refund
Where a concern is approved, customer care will explain the next step, which may include a replacement, a refund, or another appropriate resolution. Any approved refund is processed through the original payment method or another permitted method available for the order.
How to request help
Call 8595293128 or 8826506672 with the order number and clear photographs. Do not send a product back until the team confirms the next step.